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Our Terms & Conditions – What You Need to Know

When you open an account with us, you're agreeing to a set of clear rules that protect both you and the platform.

Account registration rulesPayment and withdrawal termsDispute resolution process
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taruhantoto login Our Terms & Conditions – What You Need to Know
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How to Reach Us About Terms Questions

If you need clarification on any term, or believe a transaction breached our agreement, contact our support team through the channels below. We respond to account-related disputes within 24 hours on weekdays and aim to resolve them in your next business day. Your message is logged, so you'll have a record of every exchange.

Team online

Live Chat

Open a chat from your account dashboard or lobby. Available Monday to Sunday, 08:00–23:00 WIB. We log all conversations for your records and dispute evidence.

Email Support

Send queries to [email protected]. Include your account ID and a clear description. We reply within 24 hours on business days.

Account Settings

Update your terms preferences, payment method and communication settings directly in your account. Changes take effect immediately after you confirm them.

SECURITY & DATA

How We Protect Your Account and Information

Your account security and data privacy are central to our terms. We encrypt all deposits and withdrawals, verify every payment method before it's attached, and store your information with access restricted to…

Data Encryption

All account data, login credentials and payment details are encrypted in transit and at rest. We use industry-standard SSL certificates and regular security audits to keep your information safe from unauthorised access.

Payment Verification

Every DANA, OVO, GoPay or QRIS account you link is verified before first use. Withdrawals require a second verification step and are processed only to registered payment methods, never third-party accounts.

Account Access Control

You control login security through a strong password and optional two-factor authentication. We never share your login credentials and recommend you change your password every 90 days.

Dispute Record Keeping

We retain all transaction logs, chat histories and payment records for seven years. If a dispute arises, we use these records to investigate fairly and transparently with you.

Change Requests

Submit requests to update account details, payment methods or communication preferences through your settings or support. We process verified requests within 24 hours and send confirmation emails.

Unauthorized Activity

If you notice suspicious login attempts, unknown transactions or account compromise, report it to live chat or email immediately. We freeze accounts under investigation and refund verified fraudulent withdrawals.

Frequently Asked Questions About Our Terms

These answers cover the questions we hear most often about account rules, payments, withdrawals, and your rights under our terms.

Yes. If you breach core terms — such as creating multiple accounts, attempting fraud, or playing from a restricted region — we may suspend or close your account immediately. You'll receive notice via email. Legitimate funds in your account remain yours and can be withdrawn through the normal process, provided you've resolved the breach.

Absolutely. Go to your account settings, select Payment Methods, and add or remove a DANA, OVO, GoPay or QRIS account. Changes take effect immediately. All future deposits will use your newly selected method unless you change it again.

Withdrawals via GoPay or QRIS usually clear within 1–3 business days after we verify the request. On weekends and public holidays, processing may take an extra day. We'll send you email updates at each stage — request received, verified, and processed.

Contact our support team through live chat or email within 30 days of the transaction. Include your account ID, transaction ID and a clear description of the issue. We investigate within 24 hours and communicate our findings. If we find an error, we reverse it and refund any fees you paid.

Account access depends on local law. We serve Indonesia and certain other regions where local law permits. If your region is unsupported or access is restricted, we'll let you know at signup and will not charge you. Existing accounts in restricted regions may be closed with a refund of any outstanding balance.

You can request account closure anytime through your settings or support. We'll process the request within 24 hours. Any remaining balance will be withdrawn to your registered payment method — DANA, OVO, GoPay or QRIS — within 3 business days. Closure is permanent; you'll need to open a new account to play again.

Accounts with no activity for 12 months may be flagged for inactivity. We'll email you a warning before taking any action. If you respond or log in, your account remains active. If you don't respond within 30 days, we may close it and refund any balance to your registered payment method.

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